Privacy Policy

1. Last Updated: November 8, 2024

Welcome to Onyx Labs! We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, www.OnyxDentalLabs.com, or engage with us in other ways.

2. Information We Collect

• We collect personal information that you voluntarily provide to us when you:
  • Contact us via phone, email, or online forms
  • Request services or information about our dental lab products
  • Engage with us on social media
• The personal information we collect may include:
  • Contact details (name, email, phone number)
  • Business or practice information relevant to the services requested

Additionally, please note that calls to and from Onyx Labs may be recorded. Our phone system, Grasshopper, records calls for quality assurance and training purposes. You will be notified if a call is being recorded when you contact us.

3. How We Use Your Information

• We use your personal information for purposes such as:
  • Fulfilling orders and delivering our services
  • Communicating with you about your requests or inquiries
  • Improving our website, products, and services

We do not sell or share your information with third parties, except as required by law or as necessary to provide our services.

4. Information Security

We implement reasonable security measures to protect your information. However, please note that no system is entirely secure, and we cannot guarantee complete security.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve your experience. You can control cookies through your browser settings.

6. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including the right to access, correct, or delete your data. Contact us at hello@onyxdentallabs.com to exercise these rights.

7. Changes to This Privacy Policy

We may update this Privacy Policy occasionally. The latest version will always be available on our website, and any significant changes will be communicated to you.

8.Messaging Terms and Conditions
By opting in to receive messages from Onyx Labs, you agree to the following terms:

• Use of Messaging Services
  • By providing your mobile number and opting in, you consent to receive SMS messages from Onyx Dental Labs regarding inquiries, order updates, delivery notifications, appointment reminders, promotions, and other business-related communications.
• Opting Out
  • You may opt out of receiving SMS messages at any time by replying STOP to any message received. Once you opt out, you will no longer receive SMS communications from Onyx Dental Labs.
• Help and Support
  • For assistance, reply HELP to any message received, or contact our support team at hello@onyxdentallabs.com.
• Message Frequency
  • Message frequency varies based on your interactions with Onyx Dental Labs.
• Message and Data Rates
  • Standard message and data rates may apply depending on your mobile carrier’s plan.
• Privacy and Data Usage
  • Your mobile number and SMS consent data will not be shared or sold to third parties for marketing purposes. All information collected will be used solely for providing the services outlined in this policy.
• Carrier Liability Disclaimer
  • Wireless carriers are not responsible for delayed or undelivered messages.

By continuing to use our SMS services, you acknowledge and agree to these terms.

9.Messaging Consent

• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
• All the stated categories in this privacy policy exclude text messaging originator opt-in data and consent.
• This information will not be shared with any third parties.
• End users can opt out of receiving further messages by replying STOP.
• Users can request more information by replying HELP.
• Message frequency may vary. Standard message and data rates may apply.

10. Contact Us

If you have questions about this Privacy Policy or your data, please contact us:

Onyx Labs
12912 Hill Country Blvd, F-205
Austin, Texas 78738
Phone: 512-483-8968
Email: hello@onyxdentallabs.com